International orders may take up to 2-3 weeks from shipping date. International customers are responsible for any customs fees and/or tariffs depending on your country.
LOST, STOLEN, OR DELAYED ORDERS
Unfortunately, we do not have any more information than you do once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them your provided tracking number. Laughing Crow Candle Co. is not responsible for stolen packages, lost items that cannot have the insurance claimed (tracking labels that read "Delivered"), or any other delays/errors made by the Post Office.
Please verify that you have provided the correct mailing address before placing an order. If a customer has entered incorrect information, they are responsible for additional postage to resend it. If you choose not to have it resent, we will refund you the cost of the items less the original shipping fees.
REFUNDS AND EXCHANGES
Due to the nature of our products, used candles and wax melts cannot be returned or refunded. If there has been an error on our part or you have received a defective item, you may return any unused product within 7 days for a refund or exchange. To be eligible for a return, customers must make arrangements with us prior sending any items back. Customers are responsible for paying return shipping costs. Refunds will be given for the item cost only, shipping costs are non-refundable. Candle accessories and wax warmers are final sale.